AI Automation Insights

The 5 AI Agent Skills Your Team Needs to Develop Before 2027 (Or Risk Irrelevance)
- Larry Brooks
- Strategy, Technology
- 26 Mar, 2026
Within 18 months, every organization will either be building AI agents, managing AI agents, or competing against organizations that do both. The skills required to work effectively with autonomous AI
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Your Competitors Automated 6 Months Ago. Here's What They Know That You Don't.
- Larry Brooks
- AI Automation, Strategy
- 25 Mar, 2026
Six months ago, a consulting firm in your market automated its entire lead qualification pipeline. Today, their sales team spends zero hours on manual follow-up. Their system scores, segments, and nu
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Can an AI Agent Replace Your Customer Service Team? (The Honest Answer)
- Larry Brooks
- AI Automation, Software
- 23 Mar, 2026
The vendor pitch is seductive: deploy an AI customer service agent, reduce headcount by 70%, and watch your support costs plummet. The pitch is not entirely wrong. But it is dangerously incomplete.
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The Executive Director Who Cut Grant Reporting Time by 80% Using AI
- Larry Brooks
- AI Automation, Technology
- 21 Mar, 2026
Three days. That is how long it took Maria Torres, executive director of a regional youth development nonprofit, to compile her monthly grant reports. Three days of pulling data from four different s
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How We Built an AI Sales Agent That Books Meetings While Your Team Sleeps
- Larry Brooks
- Software, AI Automation
- 19 Mar, 2026
At 2:47 AM on a Tuesday, a VP of Operations at a mid-market SaaS company visited a client's website. She browsed three service pages. She downloaded a case study. She opened the pricing page twice.
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Is Your Business Ready for AI Automation? Answer These 7 Questions to Find Out.
- Larry Brooks
- Strategy, AI Automation
- 14 Mar, 2026
Not every organization is ready for AI automation. Some will see immediate, measurable returns. Others will waste budget on tools their teams never adopt. The difference is not size, industry, or tec
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